Thank you for choosing Diamonite Moissanite Jewellery. We take great pride in crafting high-quality ‘made to order’ pieces that are created with meticulous care and attention to detail. As an affirmation of our commitment to quality, we offer a Lifetime Sparkle & Durability Guarantee for your peace of mind.

If at any point your moissanite gemstone loses its brilliance or sparkle, or if the stone cracks or chips, simply return it to us, and we will replace it with a brand new piece or provide a full refund of the purchase price.

  1. Guarantee Coverage
    • Our Lifetime Sparkle & Durability Guarantee covers any issues related to the brilliance, sparkle, cracks, or chips of your moissanite gemstone.
    • This guarantee is valid for the original purchaser of the moissanite jewellery piece and is non-transferable.
  2. Lifetime Guarantee Benefits
    • Should your moissanite gemstone lose its brilliance or sparkle, develop cracks, or experience chipping, please contact our customer service team within the lifetime of the product.
    • Upon verification, we will provide one of the following options:
      • Replace the moissanite gemstone with a brand new piece that matches the original design and specifications.
      • Provide a full refund of the purchase price, excluding any shipping or customization fees incurred.
  3. Conditions and Exclusions
    • The Lifetime Sparkle & Durability Guarantee is subject to the following conditions and exclusions:
      • Damage resulting from improper handling, accidental misuse, neglect, or unauthorized modifications.
      • Loss or damage caused by normal wear and tear, including scratches on the metal setting.
      • Any alterations or repairs performed by a third party without prior consent.
    • In the event that the original moissanite gemstone is no longer available due to changes in inventory or discontinuation, we will offer a suitable replacement of equal or greater value.
  4. Claim Process
    • To initiate a claim under the Lifetime Sparkle & Durability Guarantee, please contact our customer service team by email or phone, providing proof of purchase and a detailed description of the issue.
    • Our customer service team will guide you through the return process and provide further instructions.
    • Please note that any shipping costs associated with returning the item will be the responsibility of the customer, unless otherwise agreed upon with our customer service team.
  5. Modification or Termination
    • We reserve the right to modify or terminate the Lifetime Sparkle & Durability Guarantee at our discretion.
    • Any modifications or updates to these terms and conditions will be communicated on our website.

At Diamonite Moissanite Jewellery, we stand behind the quality and beauty of our products. The Lifetime Sparkle & Durability Guarantee is a testament to our commitment to your satisfaction. Should you have any questions or concerns regarding this guarantee, please don’t hesitate to reach out to our customer service team at support@diamoniteshop.com


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