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Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on diamoniteshop.com receives the following guarantees:

Full refunds are not available under the following circumstances:

All our products are backed with a money-back guarantee on faulty or incorrect item (carat size, item size, metal type). Just send us a message on Contact Us page or contact us at support@diamoniteshop.com and we will refund the purchase price.

Easy Returns

We stand behind everything we sell. If your item is faulty or incorrect, you can return it for a replacement or refund. You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorise you to do so.

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